Cart 0

FAQ's/Custom Orders

SHIPPING

I use Priority Shipping with signature confirmation for any purchase over $99 to ensure your package arrives safely. OSB is not responsible for lost or stolen packages once USPS is in possession of your goods. Tracking will be emailed to you when your order is ready to ship :)

International Shipping: please send me an email and I can give you a shipping quote.

ALL SALES ARE FINAL

I know you will love your OSB purchase but please know there are no returns or credits. I give you my best answer for sizing so if you have any questions please email me before you click purchase. I will be happy to answer any concerns you may have. Remember it is always best to "size up half a size" than down. And a simple insert can always fill any space you may feel. 

WHAT IF THE BOOTS DON'T FIT?

Please know that all vintage boots run differently. I measure the boots from the inside to get the most accurate assessment and I give you descriptions (when necessary) on width on each product posts. It is best to "size up" half a size than to go down half a size if you aren't sure. EXAMPLE: If you are a 7.5 in some boots but most of the time you are an 8 make sure you buy the boots that I mark size 8. You can always add a comfortable insert if your boots are a little big. ALL SALES ARE FINAL so please make sure you really love your purchase.

 

DO YOU TAKE CUSTOM ORDERS?

My current Custom Order waitlist is closed until all custom orders are finished and will reopen soon! Watch here to see when the new slots and styles are available. 

I SAW A BOOT AWHILE BACK CAN YOU MAKE IT FOR ME IN MY SIZE?

The best part of OSB is that each boots is truly unique. Once a boot is gone it's gone unless you choose a custom style from above. 

CARE

OSB's are made by hand so please remember that stage diving and rowdy behavior will not be conducive to keeping your boots intact ;) Please pull your boots off from the actual heel so you don't damage any customization. They also like it when you talk to them. So show your OSB's some love ok?