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FAQ's/Custom Orders

SHIPPING

I use Priority Shipping with signature confirmation for any purchase over $99 to ensure your package arrives safely. OSB is not responsible for lost or stolen packages once USPS is in possession of your goods. Tracking will be emailed to you when your order is ready to ship :)

International Shipping: please send me an email and I can give you a shipping quote.

ALL SALES ARE FINAL

I know you will love your OSB purchase but please know there are no returns or credits. I give you my best answer for sizing so if you have any questions please email me before you click purchase. I will be happy to answer any concerns you may have. Remember it is always best to "size up half a size" than down. And a simple insert can always fill any space you may feel. 

WHAT IF THE BOOTS DON'T FIT?

Please know that all vintage boots run differently. I measure the boots from the inside to get the most accurate assessment and I give you descriptions (when necessary) on width on each product posts. It is best to "size up" half a size than to go down half a size if you aren't sure. EXAMPLE: If you are a 7.5 in some boots but most of the time you are an 8 make sure you buy the boots that I mark size 8. You can always add a comfortable insert if your boots are a little big. ALL SALES ARE FINAL so please make sure you really love your purchase.

 

DO YOU TAKE CUSTOM ORDERS?

Stylist/Artists/PR please email: oldsmokeysboots@gmail.com for any collaborations or questions on custom boots.

I do take custom orders! I have to limit the style to one at a time since I am a one woman show and I get a lot of requests :) Right now I have 5 slots open to customize your own boots with my signature Sparkly Lightening Bolt. Here's how it works. Send oldsmokeysboots@gmail.com a picture of your boots. The more plain the boot the better. Thigh highs and knee highs are perfect as well! I won't be able to customize a boot that is already "busy" looking. Once I approve your boot I'll send you my shipping address and an invoice. The total charge including shipping back to you is $150.00. I will customize them as soon as they land and ship them back keeping you up to date the whole way. 

Email oldsmokeysboots@gmail.com to snag your spot

I SAW A BOOT AWHILE BACK CAN YOU MAKE IT FOR ME IN MY SIZE?

The best part of OSB is that each boots is truly unique and one of a kind. Once a boot is gone it's gone unless I open that style back up to a custom order from above.  I don't mass produce..yet...any major boot companies that want to partner hit me up ;)

CARE

OSB's are made by hand so please remember that stage diving and rowdy behavior will not be conducive to keeping your boots intact ;) Please pull your boots off from the actual heel so you don't damage any customization. They also like it when you talk to them. So show your OSB's some love ok?